Privacy Policy
Introduction
NZC Portal Limited (“We”, “Us”, “Our”) is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
We are registered in England and Wales under company number 15857596 and have our registered office at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE.
For the purposes of UK data protection legislation (including the UK General Data Protection Regulation and the Data Protection Act 2018), the data controller is NZC Portal Limited.
Information We May Collect From You
We may collect and process the following data about you:
- Information you give us. You may give us information about you by filling in forms on our portal (nzcportal.co.uk), or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our portal, subscribe to our services, request a demo, and when you report a problem with our portal. The information you give us may include your name, address, email address, phone number, job title, company name and other professional details.
- Information we collect about you. With regard to each of your visits to our portal we may automatically collect technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
- Information about your visit. Including the full Uniform Resource Locators (URLs) clickstream to, through and from our portal (including date and time); products or services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
- Energy and asset data. If you use our cloud services, we may collect energy consumption data, meter details, supplier details, asset information and related environmental data that you or your authorised users upload or that we obtain on your behalf under a Letter of Authority.
How We Use Your Information
We use information held about you in the following ways:
- To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
- To provide you with information about other services we offer that are similar to those that you have already purchased or enquired about.
- To notify you about changes to our service.
- To ensure that content from our portal is presented in the most effective manner for you and for your computer.
- To administer our portal and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
- To improve our portal to ensure that content is presented in the most effective manner for you and for your computer.
- To allow you to participate in interactive features of our service, when you choose to do so.
- As part of our efforts to keep our portal safe and secure.
- To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
Lawful Basis for Processing
We rely on the following lawful bases for processing your personal data:
- Contract: Processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract.
- Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include operating and improving our portal and services, and marketing our services to existing clients.
- Consent: Where you have given us clear consent to process your personal data for a specific purpose (for example, to receive marketing communications).
- Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
Disclosure of Your Information
We may share your personal information with:
- Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
- Analytics and search engine providers that assist us in the improvement and optimisation of our portal.
We may also disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If NZC Portal Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of NZC Portal Limited, our customers, or others.
Where We Store Your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination inside the United Kingdom and the European Economic Area (“EEA”). It may also be processed by staff operating inside the UK and EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our portal, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our portal; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Rights
Under UK data protection legislation, you have the right to:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in certain scenarios.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us at info@nzcportal.co.uk.
Cookies
Our portal uses cookies to distinguish you from other users of our portal. This helps us to provide you with a good experience when you browse our portal and also allows us to improve our portal. For detailed information on the cookies we use and the purposes for which we use them, please contact us.
Changes to Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@nzcportal.co.uk or NZC Portal Limited, 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.